Evolve Training Solutions

 Leadership competencies training for managers involves providing them with the skills and knowledge necessary to develop effective communication, strategic thinking, decision-making, problem-solving, team-building, and empowering others. This training helps managers to improve their leadership skills, inspire and motivate their team, and achieve organizational goals. 

Leadership Competencies for Manangers

Module 1

Customer Focus

Building strong customer relationships and delivering customer centric solutions

• Considering customer experience in customer service
• The customer’s point of view
• Measuring customer satisfaction
• Leading a customer service culture
• Handling difficult situations
• Methods for leading customer service continuous improvement

Module 2 

Drive Results

Consistently achieving results even under tough circumstances 

• Embracing Your Role as The Boss
• Building Relationships for Results
• Develop better emotional intelligence.
• Improve their communication styles.
• Eliminate communication barriers and personal biases.
• Embrace the strengths and weaknesses of their behavioral styles.
• Minimize the worst and maximize the best of interpersonal conflict.
• Work to achieve win-win solutions.
• Take charge of harmful emotions.
• Be assertive while showing empathy.
• Use diagnostic tools such as the 3-Legged Stool of Great Performance™ 
• Diagnose performance issues through the use of effective feedback.
• Coach employees for success using the PULL™ methodology.
• Delegate more effectively.
• Facilitate career development conversations.
• Ask better, more effective questions.
• Engaging Employees
• Improving systems and processes
• Root Cause Analysis
• Flowcharting
• The Fishbone Diagram
• Brainstorming
• The Affinity Diagram
• Planning and Prioritizing
• Your Power and Influence

Module 3 

Team work and Collaboration

Building partnerships and working collaboratively with others to meet shared objectives

• Power of Integrity and trustworthiness 
• Fitting in and impacting people of multi-cultures 
• Human make-up: Beliefs, Traditions, Values, Culture, Attitudes, and Behaviours 
• Building rapport
• Keys to successful influence 
• Mastering Emotional Intelligence
• Capitalizing on styles, personalities, and strengths 
• Elements for Developing high performing teams
• Team Development Stages 
• Effective Teambuilding Techniques
• Effective listening Techniques 
• People Management
• Developing Relationships
• Communicating Change and Change management
• Encouraging discussions and straightforwardness

Module 4 

Conflict Management

• Recognize and understand their own conflict “triggers.”
• Understand how different values may contribute to conflict.
• Practice active and passive positive responses to conflict in their workplace.
• Identifying Levels of Conflict
• Identifying Types of conflicts
• The Thomas-Kilmann Conflict Mode Instrument (TKI)/ Conflict Styles: Competitive, Collaborative, Compromising, Accommodating
• Being Candid
• Being Receptive
• Depersonalising
• Out-law Triangulation
• Being Accountable
• Additional Tools for Conflict Resolution
• Being Mindful 

Module 5

Problem Solving 

• Understanding the Problem-Solving Hierarchy
• A senior executive’s blueprint
• Examining the universe of business problems
• The three basic levels of business challenge: making decisions, solving problems and managing dilemmas
• Defining the Problem
• Identifying available options
• Establishing useful time frames
• Gathering and evaluating decision criteria
• Following a structured decision process
• Structured Problem-Solving Techniques for Leaders
• Solving problems that can be solved
• Defining your problem to ensure resolution

Module 6

Managing  Ambiguity

Operating effectively, even when things are not certain, or the way forward is not clear

Tolerance of ambiguity (TOA) 

1. comfort with ambiguity, 
2. desire for challenging work and, 
3. managing ambiguity.

TOA Assessment for managers

• Working with and understanding ‘The ambiguity toolkit’
• Understanding which situations can be controlled and which can’t, and how to act accordingly
• Understanding team and individual behaviours and how to work with them
• Exploring what communication approaches are productive when dealing with ambiguity
• Getting comfortable in taking decisions and moving on
• Creating a personal action plan to use for reference beyond the workshop

Module 7

Self-Development

Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Exploration of leadership styles – Leadership Compass
• Johari Window for identify blind spots
• Road to self-awareness 
• Organizational Benefits of Self-aware Leadership
• Strive for More
• Practice Mindfulness, Empathy, Adaptability
• Open- mindedness
• Aiming for self-actualisation
• Gather Trusted Feedback

Module 8

Optimizes work processes

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Challenging the Process

• Developing your Inner Innovator 
• Identifying Areas for Improvement 
• Lobbying for Change 
• Adaptive Leadership 
• Managing the Unexpected 
• Design Thinking 

Enabling Others to Act

• Motivating and Coaching Others 
• Encouraging Growth in Others 
• The Principles of Influence 

Encouraging the Heart 

• The Art of Persuasion 
• Celebrating Accomplishments 
• Making Celebration Part of your Culture 
• Sharing Rewards

Concluding Goals and Plans 

• Setting SMART Goals 
• Creating an Impact 
• Creating a Long-Term Plan 
• Creating a Support System

Module 9

Drives vision and purpose

Painting a compelling picture of the vision and strategy that motivates others to action.

Behavior & Modeling the Way 

• Being an Inspirational Role Model 
• Influencing Others' Perspectives

Inspiring a Shared Vision 

• Developing a Vision 
• Communicating your Vision 
• Identifying the Benefit of your Vision for Others 

Encouraging the Heart 

• The Art of Persuasion 
• Celebrating Accomplishments 
• Making Celebration Part of your Culture 
• Sharing Rewards