Leadership competencies training for managers involves providing them with the skills and knowledge necessary to develop effective communication, strategic thinking, decision-making, problem-solving, team-building, and empowering others. This training helps managers to improve their leadership skills, inspire and motivate their team, and achieve organizational goals.
Leadership Competencies for Manangers
Module 1
Customer Focus
Building strong customer relationships and delivering customer centric solutions
- Considering customer experience in customer service
- The customer’s point of view
- Measuring customer satisfaction
- Leading a customer service culture
- Handling difficult situations
- Methods for leading customer service continuous improvement
Module 2
Drive Results
Consistently achieving results even under tough circumstances
- Embracing Your Role as The Boss
- Building Relationships for Results
- Develop better emotional intelligence.
- Improve their communication styles.
- Eliminate communication barriers and personal biases.
- Embrace the strengths and weaknesses of their behavioral styles.
- Minimize the worst and maximize the best of interpersonal conflict.
- Work to achieve win-win solutions.
- Take charge of harmful emotions.
- Be assertive while showing empathy.
- Use diagnostic tools such as the 3-Legged Stool of Great Performance™
- Diagnose performance issues through the use of effective feedback.
- Coach employees for success using the PULL™ methodology.
- Delegate more effectively.
- Facilitate career development conversations.
- Ask better, more effective questions.
- Engaging Employees
- Improving systems and processes
- Root Cause Analysis
- Flowcharting
- The Fishbone Diagram
- Brainstorming
- The Affinity Diagram
- Planning and Prioritizing
- Your Power and Influence
Module 3
Team work and Collaboration
Building partnerships and working collaboratively with others to meet shared objectives
- Power of Integrity and trustworthiness
- Fitting in and impacting people of multi-cultures
- Human make-up: Beliefs, Traditions, Values, Culture, Attitudes, and Behaviours
- Building rapport
- Keys to successful influence
- Mastering Emotional Intelligence
- Capitalizing on styles, personalities, and strengths
- Elements for Developing high performing teams
- Team Development Stages
- Effective Teambuilding Techniques
- Effective listening Techniques
- People Management
- Developing Relationships
- Communicating Change and Change management
- Encouraging discussions and straightforwardness
Module 4
Conflict Management
- Recognize and understand their own conflict “triggers.”
- Understand how different values may contribute to conflict.
- Practice active and passive positive responses to conflict in their workplace.
- Identifying Levels of Conflict
- Identifying Types of conflicts
- The Thomas-Kilmann Conflict Mode Instrument (TKI)/ Conflict Styles: Competitive, Collaborative, Compromising, Accommodating
- Being Candid
- Being Receptive
- Depersonalising
- Out-law Triangulation
- Being Accountable
- Additional Tools for Conflict Resolution
- Being Mindful
Module 5
Problem Solving
- Understanding the Problem-Solving Hierarchy
- A senior executive’s blueprint
- Examining the universe of business problems
- The three basic levels of business challenge: making decisions, solving problems and managing dilemmas
- Defining the Problem
- Identifying available options
- Establishing useful time frames
- Gathering and evaluating decision criteria
- Following a structured decision process
- Structured Problem-Solving Techniques for Leaders
- Solving problems that can be solved
- Defining your problem to ensure resolution
Module 6
Managing Ambiguity
Operating effectively, even when things are not certain, or the way forward is not clear
Tolerance of ambiguity (TOA)
- comfort with ambiguity,
- desire for challenging work and,
- managing ambiguity.
TOA Assessment for managers
- Working with and understanding ‘The ambiguity toolkit’
- Understanding which situations can be controlled and which can’t, and how to act accordingly
- Understanding team and individual behaviours and how to work with them
- Exploring what communication approaches are productive when dealing with ambiguity
- Getting comfortable in taking decisions and moving on
- Creating a personal action plan to use for reference beyond the workshop
Module 7
Self-Development
Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Exploration of leadership styles – Leadership Compass
- Johari Window for identify blind spots
- Road to self-awareness
- Organizational Benefits of Self-aware Leadership
- Strive for More
- Practice Mindfulness, Empathy, Adaptability
- Open- mindedness
- Aiming for self-actualisation
- Gather Trusted Feedback
Module 8
Optimizes work processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Challenging the Process
- Developing your Inner Innovator
- Identifying Areas for Improvement
- Lobbying for Change
- Adaptive Leadership
- Managing the Unexpected
- Design Thinking
Enabling Others to Act
- Motivating and Coaching Others
- Encouraging Growth in Others
- The Principles of Influence
Encouraging the Heart
- The Art of Persuasion
- Celebrating Accomplishments
- Making Celebration Part of your Culture
- Sharing Rewards
Concluding Goals and Plans
- Setting SMART Goals
- Creating an Impact
- Creating a Long-Term Plan
- Creating a Support System
Module 9
Drives vision and purpose
Painting a compelling picture of the vision and strategy that motivates others to action.
Behavior & Modeling the Way
- Being an Inspirational Role Model
- Influencing Others' Perspectives
Inspiring a Shared Vision
- Developing a Vision
- Communicating your Vision
- Identifying the Benefit of your Vision for Others
Encouraging the Heart
- The Art of Persuasion
- Celebrating Accomplishments
- Making Celebration Part of your Culture
- Sharing Rewards