Evolve Training Solutions

 Our cross-cultural awareness training helps individuals develop a deeper understanding of different cultures, enabling them to communicate and work effectively with people from diverse backgrounds. Through interactive exercises and expert-led discussions, our training equips participants with valuable insights and strategies for navigating cultural differences in the workplace. 

Cross Cultural Awareness 

Course Objectives

By the end of the Cultural Awareness and Sensitivity Training, the participants of this course will be able to:

• Understand different cultures and how it shapes people behaviour
• Know and understand the effective way to communicate with people from different cultures and countries
• Efficiently negotiate with people without upsetting them
• Learn different techniques of approaching people
• Build strong and lasting professional relationships with people from different cultures that enable a higher success rate
• Arrange a business meeting and impress people with excellent work
• Enhance and maintain the brand name in the market through successful working with people from different cultures and countries
• Increase the clientele through exhibiting great interpersonal skills 
• Learn intercultural learning concepts (Example Halls Model of Communication, etc.)
• Learn the mechanisms of different cultures and its influence

Topics:

Module 1: What is Culture Awareness?

• Learning and understanding different cultures, values and behaviours
• Learn about styles of communication basis geography, age group and other demographics
• Managing diverse workgroup from different cultures
• Work and excel with people from different cultures
• Be sensitized to different cultures
• Learn about the barriers like Language etc.
• Learn some tips and insights about a specific country and deal with people efficiently

Module 2: Different Levels of Cultural Awareness

• Understanding different approaching styles
• Awareness of different visible cultural traits (Art, Architecture, Traditions, etc)
• Cultural differences (Beliefs, language, behaviours, etc)
• Analysing cultural difference
• Understand the perception/standpoint of people from different cultures

Module 3: Importance of Culture Awareness and Sensitivity

• Increases culture awareness
• Understand the right and acceptable behaviours
• Enables effective communiication 
• Encourages an atmosphere that helps employee raise their concerns as well as share their ideas with the team

Module 4: Basics of Cross-Cultural Training

• Values
• Morals
• Ethics
• Business practices and protocol

Module 5: Training for Employees Deployed Onshore

• Relationship building
• Communication (Idioms, phrases, colloquial way of conversing)
• Habits and etiquette
• Regional history
• Social influence
• Current events
• Major past events

Module 6: Practices to Implement at Workplace to Increase Cultural Awareness

• Training for an employee to understand the client culture
• Understanding the aspects of verbal and non-verbal communication
• Celebrating special days, festivals, and national holidays
• Learning different time zones

Module 7: Do’s and Don’ts

• Learn about certain behaviours that strengthen relationships
• Take great care of not offending people with inappropriate and offensive behaviours
• Learn about rules around gifting and festivals

Module 8: Global Email Etiquette

• Master Global English Mentality
• Develop International Formatting Standards
• Power of Punctuality/time Zones around the world
• Context is everything – Low-context communication always wins
• Being Sensitive to genders, names and titles
• Adopt the right level of formality
• Know when not to email